Editing the Sending Window (Welcome Text & Email) in Pipeline CRM

Respond quickly, but not instantly at all hours
Set your sending window to align with normal business hours so messages feel timely, not automated or intrusive.

Match your studio’s operating hours
If your team is available from 8am–7pm, your messages should be too — this increases the likelihood of real conversations.

Avoid late-night or early-morning sends
Messages sent outside reasonable hours can feel impersonal and reduce response rates.

Keep humans in the loop
The goal of the welcome message is to start a conversation — make sure someone is available to respond shortly after it’s sent.

Review regularly as your schedule changes
If your studio hours shift, update your sending window to stay aligned.