Pipeline Solutions

Use an email that is <b>actively monitored</b> (your studio inbox) — not a no-reply address.

<a href="https://intercom.help/pipeline-solutions/en/articles/14311127-what-is-pipeline-crm-how-to-access-it" rel="nofollow noopener noreferrer" target="_blank">Navigate to Pipeline CRM</a>

2. Go to <b>Email Services → Reply &amp; Forward Settings</b>

3. Enter your studio inbox as your Reply Address and Save

The Reply-To email is where responses from your campaigns are sent if a member or lead replies to an email.

Adding a Reply-To Email in Pipeline CRM

Find answers and get help from Intercom Support and Community Experts

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Adding a Reply-To Email in Pipeline CRM

Best practice

How to set it up